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Sofitel Heathrow Airport Reviews

Sofitel is rated 8.4 /10 by 14 customers.

Viewing reviews 1 - 14 of 14

Sofitel

Delivery back of my car took over 30 mins. When asked, the man on the desk he rang someone, spoke in a foreign language which included my surname and then walked away and started talking to another car driver that had just arrived. Rude!

,
3 out of 5
Sofitel

Good price great service from Purple Parking. Only let down was the hotel. The room looked like it hadn’t been cleaned in weeks. Shame as the rest of the hotel and staff were great

,
2 out of 5
Sofitel

Straight forward process at a reasonable price

,
5 out of 5
Sofitel

Nothing to improve

,
2 out of 5
Sofitel

Hotel fine and car check in fine but we had to wait 45 minutes to collect our car on return to UK on a very cold morning after travelling overnight from Africa

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4 out of 5
Sofitel

Car was very muddy when returned - not usual with you guys.

,
5 out of 5
Sofitel

No problems at all

,
5 out of 5
Sofitel

You can’t - it was perfect

,
5 out of 5
Sofitel

All brilliant

,
5 out of 5
Sofitel

Hard to say - our stay & parking was excellent

,
5 out of 5
Sofitel

Very confusing in that we booked with Purple Parking, and all messages came from you, but your attendant at the airport said that it was nothing to do with him and sent us to Drivefly. You could improve the clarity and logo-ing of your messages. Hotel comfortable but meals very over-priced.

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4 out of 5
Sofitel

So convenient...Park the car, walk to the terminal out of the weather!

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5 out of 5
Sofitel

If I book with you, I expect my car to be parked with you, not palmed off to a third party!

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1 out of 5
Sofitel

Directions and signs back to Sofitel and its car park in Terminal 5 are very poor

,
4 out of 5
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