The Holiday Inn at Luton Airport Reviews
Viewing reviews 1 - 28 of 28
Holiday InnNot a lot given what's available at Luton. Hotel was ok and very easy walk to terminal building as it was almost midnight before we got out of terminal would have preferred closer parking that didn't involve a bus ride.
Mr Smith,4 out of 5
Holiday InnEverything was fine. Best Airparks we have ever used and the hotel was great. Nothing to improve on.
Mr Alexander,5 out of 5
Holiday InnWould have liked an upper floor room
Miss Porter,5 out of 5
Holiday InnBus didn't seem as frequent as promised.
Mr Clayton,2 out of 5
Holiday Innall good
Mr Petti,5 out of 5
Holiday Innit was all very good
Mr Petti,5 out of 5
Holiday InnIt was all perfect, a very slick operation.
Mr Thomas,5 out of 5
Holiday InnIt was all really good. Very slick operation.
Mr Thomas,5 out of 5
Holiday InnIt was all really good. Very slick operation.
Mr Thomas,5 out of 5
Holiday InnWasn't dropped outside the hotel so had to climb a hill with our suitcases and couldn't find nearby bus so had to pay £10 for a taxi to the terminal the next morning
Mr Holdstock,2 out of 5
Holiday InnEverything went really smooth, enjoyed the self service element
Mrs Preece,4 out of 5
Holiday InnNo information on return to know where to catch bus back when returning to Luton airport to pick car back up. Ie which stop to Que on.
Mr Fudge,4 out of 5
Holiday InnVery good service spoilt by someone taking one I’d our suitcases off the bus leaving my husband with only the clothes he was standing in on our trip to Barcelona, this made it very expensive parking, we got a phone call the next day to say it had been handed in and got it back on our return journey. I would have given a score of 10 if not for this, excellent service.
Mr Duff,4 out of 5
Holiday InnVery pleased with the ease of booking, confirmation, hotel, drop off/collection. Will use again.
Mrs Cooper,5 out of 5
Holiday InnOverall the arrangements worked perfectly. The hotel staff were very helpful and friendly, and the taxi service efficient. We had an issue within the hotel restaurant in the evening but this was dealt with by the hotel management to our satisfaction.
Herr Sch?r,5 out of 5
Holiday InnUsed Airparks at Luton. Car was moved less than a mile over nearly two weeks and the additional clean wasn’t bad, but not brilliant. I liked the fact that the car is photographed as you arrive and the drop off and collection system is fairly straight forward although I was lucky to be at the front of the bus when we were dropped off so didn’t have to wait long.
Miss Gerrard,5 out of 5
Holiday InnAirparks had no record of the booking, thankfully they sorted it
Mr Aldridge,4 out of 5
Holiday InnGood hotel for one night very close to airport but bit noisy
Mr Dennis,4 out of 5
Holiday InnHotel in a great location, walking distance to the terminal, comfortable bed and breakfast from 4am for early flights. Parking nice and easy, will use again.
Mr Meeds,5 out of 5
Holiday InnI do not think you can improve, the hotel was perfect location and worked well. However, the parking was outstanding and they were so obliging, when I needed to extend my stay, and visit the car after the booked time to collect some clothes, they could not have been more helpful and worked it out so well that I did not waste any time to catch the bus back to train station. Also on return they were so helpful with the extra payment ten stars!
Mrs Wood,5 out of 5
Holiday InnThe booking confirmation was confusing when dropping the car off.
Mr Salloo,2 out of 5
Holiday InnDriver from car park to hotel very grumpy.
Mrs Young,5 out of 5
Holiday InnDriver dropped us off at bus stop 'near hotel 'leaving me ( aged 78) to lug two 20 Kg cases up a hill to the hotel which was the wrong hotel! ( Holiday Inn express instead of Holiday Inn!) Had to get a taxi to airport in the morning as the advertised 'only 10 minutes from the terminal' was much more and up hill! Bus bay on return was lane R not M as printed on the key receipt!
Mr Robinson,2 out of 5
Holiday InnExcellent service with very speedy transfer from car parking to Holiday Inn hotel. The hotel was very good and provided fantastic out of hours breakfast. Location is excellent and only 7 minutes walk to the airport departure terminals.
Mr Launders,5 out of 5
Holiday InnSuch a speedy, simple service to use. Staff very friendly and helpful.
Mrs Woods,5 out of 5
Holiday InnGreat service no problems
Miss Carr,5 out of 5
Holiday InnGreat service, very efficient - easy to book, easy to follow instructions, comfortable and convenient hotel.
Miss Richardson,5 out of 5
Holiday InnI find this ridiculous. I’ve registered a complaint through customer services who haven’t even bothered replying to me and you’re sending me a feedback survey request?! I’ll copy the complaint here in the hope that someone will take action. I would like to register a complaint. I dropped my car off at the Luton Airport Swift Airport Parking on 18th May, Reg (provided in complaint), Agent Ref (provided in complaint) and arrived to collect it on 20th May at 23:15. The Swift Airport Parking Company had lost the keys to my car. The customer service on the evening was decent, including a taxi from the airport to my house where I gave the driver the spare keys to my car (minus the alarm fob as the company had lost the only one I had). However, from thereon the customer service was dreadful. The person who handled the communications the next morning regarding getting a replacement alarm fob and arranging the drop off of the vehicle at my home was rude, making it feel as though I were inconveniencing him. I was told that customer services would be in touch with me and that if the keys were found in the next 5-7 days then they would be passed to me. However, if the keys were not located then the company would be in touch to discuss provision of a spare set of keys and alarm fob. Over 7 days have passed, I have not heard from the Customer Services department, I have tried calling and was cut off halfway through the conversation. I tried calling again and was cut off again. Given that the customer services department have not tried to call me, that I have not had any proactive communication around my keys and replacement thereof and the awful customer service (apart from on the night of 20th May) I would like to formally complain and request both provision of a spare set of keys and alarm fob as well as compensation. Yours sincerely,
Mrs Duncan,1 out of 5
