Dover Port guide
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Terminal layout
Dover Port has one ferry terminal and two dedicated cruise terminals, as well as a third cruise terminal catering for port of call and small ship visits.
Ferry terminal guide
Terminal maps
There is currently no map available for Dover Port's Ferry Terminal.
Check-in
You will need to check in at the passenger terminal. After checking in, you will be connected to the port by an awaiting bus shuttle service. It is advised to check in at least 45 minutes before the scheduled departure of your ferry. However, please check with your ferry operator before setting off.
Leisure and family facilities
Baby-changing
Baby-changing facilities are available within the port terminal, alongside the public toilets.
Pushchairs
There is no special procedure if you are travelling with a pushchair.
Baby milk
There are no baby milk warming facilities within the port terminal. You should check with your ferry operator for further information on warming baby milk when on the ferry.
Play areas
For older children, a games room is available in each of the passenger service buildings. These are located on both the east and west side of the port.
Information desk
The port reception is located in the passenger terminal, near the check-in desks.
Shopping
Both the west and east passenger service buildings are home to a WHSmith, where you can pick up last minute travel essentials. Massage chairs are also available.
Food & drink
Grab a quick coffee in the passenger terminal or in the passenger service building at the Costa kiosks. If you are looking for a bite to eat, there is a Burger King and vending machines available in both the east and west passenger service buildings.
Business facilities
Getting online and staying connected
Both the Passenger Service Building East and the Passenger Service Building West offer free WiFi access to all passengers travelling with a mobile device.
Special assistance
If you require special assistance when travelling through Dover Port, you should inform your ferry operator at least 48 hours prior to travelling.
Loop systems are available for passengers who are hard of hearing within the main passenger buildings.
Unisex, disabled rest rooms are located throughout the ferry terminal buildings.
Cruise terminal guide
Terminal maps
There is currently no map available for Dover Port's Cruise Terminals.
Check-in
Cruise Terminals 1 and 2 offer spacious and efficient check-in facilities. Cruise Terminal 3 is a port of call terminal and passengers travelling from this terminal check in at a dedicated gazebo space. Please check with your individual cruise ship operator for information on how much time to allow for checking in.
Leisure and family facilities
Baby-changing
Baby-changing facilities are available in all three of the cruise terminals. These are located alongside the public toilets.
Pushchairs
There is no special procedure for travelling with a pushchair through the cruise terminals.
Baby milk
There are no baby milk warming facilities within the cruise terminals. Please contact your individual cruise ship operator to check for baby warming facilities on board the cruise ships.
Information desk
A general port information desk is available at the entrance to the port.
Shopping
Unfortunately, there are no shops within the cruise terminals.
Food & drink
In Cruise Terminal 1, passengers can enjoy drinks and light refreshments in a stylish cafe operated by Riverside Catering. In Cruise Terminal 2, you can relax with a drink in the departure lounge and enjoy views across the harbour.
Special assistance
Both terminals 1 and 2 are connected to the ships by airport-style walkways and have wheelchair friendly ramps with trained staff to assist. Lifts connect all floors of the terminals and all washrooms have disabled facilities.
