Dublin Airport guide
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Terminal layout
Dublin Airport is home to two terminals. All Ryanair departure and arrival services operate from Terminal 1, as well as other airlines (you should check Dublin Airport's website for details). Terminal 2 is the newer of the two terminals, having opened in 2010. It is home to Ireland's flag carrier airline Aer Lingus. The two terminals are just a short walk apart and are connected by a covered walkway. This walkway is not insulated, so you may want to consider warmth/a coat if you are planning to transfer.
Do make sure to check which terminal you require well in advance of your travel for optimum peace of mind.
Terminal 1
Terminal 1 departures map
See Dublin Airport's official website for a map of the Terminal.
Check-in
Check-in/departures is located on the first floor of the terminal building. Passengers are advised to check in at least 90 minutes before the scheduled departure of their flight, even if they have completed the check-in process online. Check-in for long haul flights can open up to three hours prior to scheduled departure while Europe flights open up to two hours before scheduled departure.
Leisure and family facilities
Baby changing
Dublin Airport offers a number of baby-changing facilities throughout the airport, providing you with access to safe and hygienic baby-changing areas. These are located:
Play areas
Terminal 1 has excellent facilities for entertaining your child while waiting at the airport. A soft, colourful play area for children is available in the landside mezzanine area of Terminal 1. Designed by MacDonald's, it includes a gym and has been created to allow adults to relax while their children play in a secure and safe zone.
Baby milk
It is now possible to take more than the standard 100ml of baby food through security, provided that this is for the sole purpose of your journey. Boots, located after security in the Loop shopping area, stocks travel family essentials such as medicines, nappies and creams.
Information desk
You will find information points on the ground floor Arrivals Hall of Terminal 1. Alternatively, you will find Dublin Airport's CRAs (Customer Service Assistants) throughout the terminal. They wear bright pink t-shirts and will be happy to assist you and provide any information you may need.
Shopping
Dublin Airport has a vibrant dedicated shopping zone: The Loop. Here you will find a wide selection of outlets to satisfy your shopping needs before you board your flight. Looking for some cosmetics or fragrance? Why not stop by MAC or Jo Malone. Want to pick up some holiday reading or even some luxury smoked salmon? The loop has everything from WHSmith to a Wrights of Howth. The opening and closing time of each outlet varies. For a full list of outlets and their opening hours, please refer to The Loop's website.
Food & drink
Dublin has a wide selection of eating & dining options, located both before and after security. The following eateries offer children's menus and are particularly family friendly: MacDonald's (before security) and The Foodhall, The Brasserie and Burger King (all located after Security).
Business facilities
Business lounge
Why not check in to Dublin Airport's Terminal 1 Executive Lounge? For a fixed fee of €20, you can enjoy up to three hours of complimentary drinks, snacks and free Wi-Fi, all within a tranquil and comfortable setting away from the airport crowds. The Executive Lounge also has a business centre providing computer access.
Pre-book your lounge entry on the Dublin Airport's website.
Meeting rooms
Dublin Airport has a Platinum Service which not only offers such things as private suites and a Chauffeur service to and from your aircraft, but also meeting room facilities. These meeting rooms can accommodate up to 26 people and are bookable on a daily basis. With an environment of complete discretion, these meeting rooms offer LCD Screens, Wi-Fi, laptops, conference rooms, flip charts and catering. The Platinum Service is available from 5.30am - 10pm. For more information or a quote, you can call the Platinum Service Reception: +353 1 814 4895 or alternatively contact them by email at platinumservices@dublinairport.com.
Getting online & staying connected
Dublin Airport offers unlimited Wi-Fi internet access to all passengers. Simply connect to Dublin Airport Free WiFi or eircom and a login page will appear.
If you do not have your own device, Terminal 1 has a series of internet kiosks located throughout the terminal. Many of these stations also have printing facilities. Before security, you will find internet kiosks in the Arrivals Hall, Departures Hall and on the Mezzanine. After security, internet kiosks can be found at Gates 101-121, 201-220 and 301-313. Internet access costs 11.5c a minute.
Special assistance
Dublin Airport is able to provide special assistance to those who require help along their journey throughout the airport. This is provided by One Complete Solution (OCS), the assistance service provider for the airport. To arrange your special assistance, simply inform your airline, travel agent or tour operator at least 48 hours in advance of your scheduled day of departure. They will discuss any necessary requirements with you.
Upon arriving at Dublin Airport, head to a help point location to gain assistance or go to the OCS desk located on the First Floor. Alternatively, you can notify your airline staff when you check in that you have arranged special assistance and they will call an OCS representative. Help points within the terminal are located in the following locations:
For Reduced Mobility Assistance queries please contact:
OCS Main Office + 353 1 8145906 (8am - 4pm)
OCS Customer Service Duty Manager + 353 87 7602477 (24hrs)
Terminal 2
Terminal 2 departures map
See Dublin Airport's official website for a map of the Terminal.
Check-in
Check-in is located on the ground floor of the terminal building. Passengers are advised to check in at least 90 minutes before the scheduled departure of their flight, even if they have completed the check-in process online. Check-in for long haul flights can open up to three hours prior to scheduled departure while Europe flights open up to two hours before scheduled departure.
Leisure and family facilities
Baby changing
Baby-changing facilities are available throughout Terminal 2, adjacent to main toilet facilities. They are clearly indicated by Baby-changing signs.
Baby milk
It is now possible to take more than the standard 100ml of baby food through security, provided that this is for the sole purpose of your journey. There is a Pure pharmacy located just after security screening where you can replenish your stocks of baby necessities.
Information desk
You will find Dublin Airport's CRAs (Customer Service Assistants) throughout the terminal. They wear bright pink t-shirts and will be happy to assist you and provide any information you may need.
Shopping
Shopping at Terminal 2 will not disappoint. There is a range of retail outlets offering everything from shoes (LK Bennett) to souvenirs (Irish Memories). The Terminal 2 Loop shopping centre is home to outlets showcasing some excellent Irish brands and designers and you can also expect to find the classic selection of fragrances, watches, jewellery and liquors synonymous with travel retail.
Terminal 2 also has a handy Shop & Collect service. Arrange to collect your shopping on your return. This service is only valid for those travelling within the EU. The collection point is in the T2 Arrivals Shop; after customs, but before you leave the baggage hall.
Food and drink
Terminal 2 has a food court located on either side of security with plenty of options to suit all tastes. Airside, why not try the chocolate lounge, which not only appeals to children offering chocolate treats and drinks from a sushi style conveyor belt, but also some views of the runway. For more a more savoury fare, try The Slaney (Airside) or Gourmet Burger Kitchen (Arrivals). Consult the full list on Dublin Airport's website, including further details on opening times.
Business facilities
Business lounge
Why not check in to Dublin Airport's Terminal 2 Executive Lounge? For a fixed fee of €20, you can enjoy up to three hours of complimentary drinks, snacks and free Wi-Fi, all within a tranquil and comfortable setting away from the airport crowds. The Executive Lounge also has a business centre providing computer access. You can pre-book the Executive Lounge on Dublin Airport's website.
Meeting rooms
Dublin Airport has a Platinum Service, which not only offers private suites and a Chauffeur service to and from your aircraft, but also meeting room facilities. These meeting rooms can accommodate up to 26 people and are bookable on a daily basis. With an environment of complete discretion, these meeting rooms offer LCD Screens, Wi-Fi, laptops, conference rooms, flip charts and catering. The Platinum Service is available from 5.30am - 10pm. For more information or a quote, you can call the Platinum Service Reception: +353 1 814 4895 or alternatively contact them by email at platinumservices@dublinairport.com.
Getting online & staying connected
Dublin Airport offers unlimited Wi-Fi internet access to all passengers. Simply connect to Dublin Airport Free WiFi or eircom and a login page will appear.
If you do not have your own device, Terminal 2 has a series of internet kiosks located throughout the terminal. Many of these stations also have printing facilities. Before security, you will find internet kiosks on the check-in floor in three locations and on the arrivals floor. After security, internet kiosks can be found in the International Departures Lounge, at Gates 400-425 and after US Pre-Clearance. Internet access costs 11.5c a minute.
Special assistance
Dublin Airport is able to provide special assistance to those who require help along their journey throughout the airport. This is provided by One Complete Solution (OCS), the assistance service provider for the airport. To arrange your special assistance, simply inform your airline, travel agent or tour operator at least 48 hours in advance of your scheduled day of departure. They will discuss any necessary requirements with you.
Upon arriving at Dublin Airport Terminal 2, head to a help point location to gain assistance or go to the OCS desk located in the Check-in Hall. Alternatively, you can notify your airline staff when you check in that you have arranged special assistance and they will call an OCS representative.
For Reduced Mobility Assistance queries, contact:
OCS Main Office + 353 1 8145906 (8am - 4pm)
OCS Customer Service Duty Manager + 353 87 7602477 (24hrs)
